ServiceNow Implementation Specialist
We are looking for a ServiceNow Implementation Specialist, who will be responsible for managing all our ServiceNow instances, which support our IT service management to automate business processes, to ensure stability.
Role Overview
The ideal candidate will implement architectural changes when necessary and design, configure, implement, test and roll-out new workflows (Technology, Customer, Employee) or add-ons. The ideal candidate will also contribute to problem resolution and administrate the workflows on the platform and implement baseline and custom applications to enhance the platform.
Main Responsibilities
Identify potential deficiencies and proactively provide solutions to our ServiceNow implementation.
Collaborate with other IT administrators to develop integration solutions and changes to further leverage and expand the platform across our enterprise and within our target architecture.
Enhance applications and/or facilitate the use of new applications and customizations to better leverage and expand the use of the platform within our target architecture, as per customer needs (e.g. flow designer, client scripts, UI policies, UI macros, service catalog items & workflows).
Manage tool configuration to ensure reliable operations; help avoid disruptions by implementing changes with least disruption to productive operations.
Provide expertise for all technical issues related to running, maintaining and developing the platform for our business needs.
Help manage and coordinate elements of our Service Management transformation roadmap in collaboration with key Business and IT stakeholders.
Directly contribute to the execution of our Technology Transformation strategy, as it relates to Service Management and help design and orchestrate the integration of various systems and service assets into the ServiceNow ecosystem.
Provide regular updates and create transparency on transformation portfolio status within the area of their responsibility.
Candidate Job Profile
BSc in Computer Science, Engineering, Information Technology or related field.
Minimum 5 years of hands-on experience in Enterprise Service Management on ServiceNow, as a System Administrator and a ServiceNow Developer.
Working knowledge in Java, HTML, JavaScript, XML and ITIL 4.
Experience in collecting customer requirements and designing solutions.
Strong documentation and time management skills.
Excellent presentation and communication skills both in Greek and English.
No pending military obligations (for Greek male citizens).
Benefits
The company invests in long-term cooperation and provides a modern and stable work environment. We offer a competitive remuneration package and excellent career prospects, coupled with continuous training and development.
Applications
All applications will be treated with strict confidentiality and successful candidates will be contacted.
At Ethniki Asfalistiki, we believe in creating an inclusive workplace that values diversity and celebrates the unique contributions of each individual.
We are an equal opportunity employer, and we recognize that a diverse workforce is essential for our success. By bringing together people from different backgrounds and experiences, we can promote a more innovative, creative, and productive work environment.
We are committed to fostering a culture of belonging where everyone feels respected, valued, and empowered to contribute their best.